Quality Management – Building organizational quality culture & satisfying customers
ISO 9001:2015 is important because of its systemic orientation. Global Business Bureau recognizes the importance and tangible benefits that organizations are achieving in adopting the international standard. Many organizations wrongly emphasize motivational and attitudinal factors. However, unless you adopt the right attitude by supporting it with the right policies, procedures, resources, and structures, you will not achieve the standards of quality other competitors already achieved.
At Global Business Bureau we will assist you in engaging your staff and creating the internal culture and quality behavior within your organization to ensure achieving the desired results and targeted benefits.
Global Business Bureau will enable you to establish, implement, and maintain the quality management system you want.
Surveys of ISO 9001:2015 registered companies indicate the following benefits achieved from adopting ISO 9001 standards:
- Improvement of standardization, organization and control over operations; hence, more consistent and predictable processes output with less variance and waste.
- Increase in customer satisfaction and new business opportunities.
- Enhancement of customer responsiveness to products and services
- Improvement in product quality and increased sales.
- Increase in staff production, efficiency, motivation and teamwork.
- Creation of opportunities for cost reduction: less scrap, service and repairs.
- More efficient processing and fewer “non value-added” tasks.
- Acceptance of the ISO 9001 as a standard for ensuring quality in a global market.
Risk management is an increasingly important business driver and stakeholders have become much more concerned about risks. Risk may be a driver of strategic decisions, it may be a cause of uncertainty in the organization or it may simply be embedded in the activities of the organization.
An enterprise-wide approach to risk management enables organizations to consider the potential impacts of all types of risks on its processes, activities, stakeholders, products and services.
For all types of organizations, there is a need to understand the risks being taken when seeking to achieve objectives and attain the desired level of reward.
Organizations need to understand the overall level of risk embedded within their processes and activities. It is important for organizations to recognize and prioritize significant risks and identify the weakest critical controls.
We at Global Business Bureau have highly seasoned professionals with proven track records of developing and managing risk management systems as per ISO 31000 in various industrial sectors. Our specialists assess the pertaining risks to your organization and work along with you to come up with a management system that will safeguard the organization for better risk management and improved resilience.
Environmental Management (ISO 14001) – Meeting Legal Requirements
Environmental management in the companies is becoming an essential component of any offering to the market place. A simple Environmental Policy statement with nothing real behind is no longer sufficient to convince buyers. The environmental issues for businesses are specific and challenging depending on your sector, Carbon foot-printing, polymer based substrate, mineral oil or vegetable based inks, coating and laminates, energy use etc.; are all increasingly being examined in order to reduce the adverse impact on the environment.
Implementing an Environmental Management System is a systematic way to discover and control the effects your company has on the environment. Cost savings can be made through improved efficiency and productivity. These are achieved by detecting ways to minimize waste and dispose of it more effectively and by learning how to use energy more efficiently. It verifies compliance with current legislation and makes insurance cover more accessible.
Global Business Bureau environmental management specialists can assist in developing practical, cost-effective environmental management systems that are sound and practical in implementation and conforming to ISO 14001 requirements and complies with business and legislative requirements.
Global Business Bureau also provides ISO 14001 and environmental baseline audits (gap assessments and environmental risk management) and regulatory compliance audits. Our specialists can assist you in evaluating your organizational impacts on environment and assess your development plans and its cost vs. benefit values.
Risk Assessment & Safety Management (OHSAS 18001)
Industrial safety is a major concern to all manufacturing units, though the need is sometimes not explicitly felt. This is because the dangers are often hidden. However, hazards have high potential to disrupt business performance to the extent that organizations may be forced to close down.
Organizations registered to OHSAS 18001 can be more confident about meeting the requirements of Health and Safety legislation. The setting of targets through the Health and Safety policy, together with the ongoing measurement against requirements ensures a process of continual improvement.
Global Business Bureau with its health and safety experts will work on helping you identify those hazards within your infra-structure and operations and evaluate its potential physical and financial risks.
Global Business Bureau will assist you in developing an effective health and safety management system with effective operational controls and action plans that will reduce and mitigate potential accidents and its associated impacts.
Customer Satisfaction & Complaint Management
One of the foremost challenges that any organization faces is giving customers a high level of satisfaction and to ensure they have the right setup that makes customer service efficient.
In today’s competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is to have an efficient customer satisfaction management system and an effective customer complaint handling system.
Customer dissatisfaction can damage a business. So, smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers. Complaint management is challenging, as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and if the customer is happy with the solution offered.
It costs an organization at least four times as much to get a new customer as to maintain an existing one. Organizations that regularly lose customers, struggle to repair their damaged reputations.
In today’s competitive environment, product and service innovations are re-defining accepted levels of performance. A good Complaints Management System is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand.
The Customer Satisfaction and complaint management standards, ISO 10001/02/03/04 help organizations to identify, manage and understand how successfully they deal with their customers. Global Business Bureau specializes in understanding your business needs and problems that can occur which may result in customer dissatisfaction and lead to complaints. Global Business Bureau will help you to develop a management system that will not only support your customers’ needs and creates high level of satisfaction but also give efficient complaint handling with ultimate goal to reduce it.
Sustainability & ISO 26000
No Business can operate completely alone. Their interaction with the society and environment in which they operate is an important factor that determines the business ability to continue and operate effectively.
It is also increasingly being used as a measure of their overall business performance. As any successful business mast have transparent legal and ethical relationship with its clients, suppliers, service providers, government, employees and even competitors.
Applying ISO 26000 will assist in providing organizations with guidance on the underlying principles of social responsibility and sustainability, the core subjects and issues pertaining to social responsibility and on ways to implement social responsibility within an organization. The standard is applicable to all type of organizations, regardless of their size or location, including governmental and non-governmental organizations as well as business organizations, because every organization has an impact on society and the environment. It is intended to help an organization achieve mutual trust with its stakeholders by improving its social responsibility performance, hence impacting on its sustainability.
The application of this International Standard may take into consideration societal, environmental, legal and organizational diversity, as well as differences in economic conditions, while observing international norms of behavior.
At Global Business Bureau, we are championing the ISO 26000 Standard and ethical, responsible business practices. We are ready to help you implement ISO 26000. Our advisors can advise your senior management on responsible operating procedures and ensure that all elements of the Standard are addressed and wholly embraced by your company.
Our services extend to training, gap analysis, building a sound CSR strategy, building a framework for social responsibility including initiatives, documentation, monitoring and quantifying social impacts and contribution towards stakeholders.